Terms and Conditions

CONNECT Communication Therapy Ltd – Terms & Conditions

Last updated: 27 November 2025

These Terms & Conditions outline how CONNECT Communication Therapy Ltd provides services to families, children, schools, colleges, and other organisations.

By booking, attending, receiving, or paying for any service, you confirm that you have read, understood, and agreed to these Terms & Conditions and the Privacy Policy.

1. Acceptance of Terms

1.1 Engagement = Acceptance

By booking, attending, or paying for any session with CONNECT Communication Therapy Ltd, you automatically agree to the Terms & Conditions and Privacy Notice published on our website.

1.2 Case History & Consent Forms

If written consent forms are not returned:

Continued attendance constitutes consent to:
therapy
data processing (in line with GDPR requirements)
these Terms & Conditions

2. Liaison With Other Professionals

With parental consent, the therapist may liaise with:

schools
teachers and SEN teams
health professionals
education professionals
social care
multidisciplinary teams

This ensures safe, joined-up support.

3. Communication & Professional Boundaries

To maintain a safe and effective therapeutic relationship:

Email is the primary method for communication
WhatsApp may be used only for brief scheduling
Communication must remain respectful, constructive, and focused on the child’s needs

If communication becomes unmanageable, excessive, or breaches professional boundaries, CONNECT Communication Therapy Ltd may request a communication reset meeting or pause sessions.

4. Cancellation Policy (Families)

More than 24 hours’ notice: No charge
Less than 24 hours’ notice: Full fee payable
No-show: Full fee payable

Sessions ended early for safety reasons (see section below) remain chargeable.

5. Payment

Payment is required in advance of each session or block
BACS only
Block bookings must be paid at the start of the term/half-term
Late payments may incur an administrative fee
Payment of an invoice = acceptance of all Terms & Conditions

If fees remain unpaid, therapy may be paused until accounts are settled.

6. Safety: Right to End a Session Early

The therapist may end a session immediately if:

a child becomes significantly dysregulated or unsafe
there is a risk of harm to anyone present
the clinical environment is unsuitable (noise, disruption, safeguarding issues)

Ending a session early on safety grounds does not constitute a breach of contract.

7. Right to Pause, Decline or Withdraw Services

CONNECT Communication Therapy Ltd reserves the right to pause or discontinue services if:

communication becomes hostile, aggressive, or unmanageable
professional boundaries are repeatedly breached
information critical to safe practice is withheld
fees remain unpaid
the therapeutic environment is unsafe
therapy is no longer appropriate or in the child’s best interests

Parents may withdraw consent to treatment at any time.

8. Collection and Storage of Personal Information (GDPR)

Information about the child’s communication skills may be gathered during assessment and therapy. This may include:

assessment notes
reports
written records
videos or recordings (with consent)

Records will be stored securely and destroyed in line with clinical guidelines:

Children: retained until age 25
Adults: retained for 8 years after last contact

Data is processed under:

Legitimate interest
Provision of healthcare

Full details are in the Privacy Policy.

9. Reports, EHCP Contributions & Written Documentation

Reports, EHCP letters, and written summaries are:

optional
charged separately unless included in a package
completed within agreed timescales

Requests must be made in writing.

10. Complaints

If you have concerns, please contact the therapist in writing so that issues can be addressed promptly.

If resolution is not possible, formal complaints can be made to: The Association of Speech and Language Therapists in Independent Practicewww.helpwithtalking.com

You may withdraw consent to treatment at any time.

11. Terms & Conditions for Schools, Colleges & Educational Settings (Addendum)

This section applies to any organisation commissioning services from CONNECT Communication Therapy Ltd.

11.1 Acceptance

By:

booking therapy days
allowing onsite work
or paying any invoice the school/college accepts these Terms & Conditions in full, whether or not a separate contract is signed.

11.2 Scheduling & Timetables

Schools agree to provide:

a consistent timetable
a safe, quiet therapy space
access to the pupil
staff awareness

Changes to the timetable require:

7 days’ notice for adjustments
less than 7 days → 50% fee
less than 48 hours → full fee

Same-day cancellations, off-site days, staffing changes, or pupil absence remain chargeable.

Schools may offer another student for the session if clinically appropriate.

11.3 Payment Terms

Invoices due within 14 days
Late payments may incur interest under the Late Payment of Commercial Debts Act
Services may be paused if invoices remain unpaid

11.4 School Responsibilities

Schools agree to:

provide a suitable and safe therapy space
notify the therapist of safeguarding concerns
ensure appropriate onsite supervision
share EHCP and relevant student information
uphold professional communication

11.5 Ending Sessions Early

The therapist may end a session early if:

the child is unsafe
staffing ratios compromise safety
the space is inappropriate
safeguarding procedures are not followed

The session remains chargeable.

11.6 Withdrawal of Services

CONNECT Communication Therapy Ltd may pause or withdraw services if:

communication becomes unprofessional
access to students is repeatedly blocked
safeguarding concerns arise
fees remain unpaid
organisational behaviour compromises clinical integrity

12. Website Privacy Policy

All privacy, cookie, tracking, and data-handling practices are set out in the Website Privacy Policy available on this site. This includes information about how personal data is collected, stored, and used when you visit the website or submit information through online forms.

The Website Privacy Policy forms part of these Terms & Conditions and continues to apply in full alongside all therapy-related policies. By using the website, submitting information, booking sessions, or engaging with CONNECT Communication Therapy Ltd, you acknowledge and agree to the data practices outlined in both documents.

Use of Digital Tools

To support efficiency, clarity, and service quality, the therapist may use secure digital tools, including AI-assisted software, for administrative and organisational purposes. This may include drafting correspondence, structuring notes, proofreading reports, and organising therapy ideas or plans.

All clinical decisions, assessments, therapy planning, interpretation, and final written content remain the sole responsibility of the therapist and are reviewed in full prior to being shared. AI tools are used as a support only and do not replace professional judgement, clinical reasoning, or therapist expertise.

13. Changes to Terms & Conditions

CONNECT Communication Therapy Ltd may revise these Terms & Conditions at any time. Continued engagement with services constitutes acceptance of updated terms.

Terms and Conditions

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